Refund policy

Refund Policy
Last updated: June 15, 2026

We want you to feel confident shopping with Petalcore Beauty. If something is not right with your order, please contact us so we can help.

Return window
You may request a return within 30 days of delivery. To be eligible, items must be unused, unopened, in their original packaging, and in resellable condition. Because beauty and personal care products are handled close to the body, opened or used items may not be eligible for return unless they arrived damaged, defective, or incorrect.

How to start a return
Email thevisualbrandingexpert@gmail.com with your order number, the item you want to return, and the reason for the return. If your item arrived damaged or incorrect, please include clear photos of the item, packaging, and shipping label.

Damaged, defective, or incorrect items
Please contact us within 7 days of delivery if your order arrives damaged, defective, missing an item, or different from what you ordered. We will review the issue and, when approved, arrange a replacement, refund, or store credit.

Non-returnable items
For health and safety reasons, we cannot accept returns on opened, used, swatched, or tampered beauty products unless there is a verified issue with the item. Gift cards, final sale items, and items marked non-returnable are not eligible for return.

Return shipping
Customers are responsible for return shipping unless the return is due to our error or an approved damaged or defective item. Original shipping charges are non-refundable unless required by law or the issue was caused by our fulfillment error.

Refund timing
After we receive and inspect an approved return, we will notify you whether the refund has been accepted. Approved refunds are issued to the original payment method. Your bank or payment provider may take 5 to 10 business days to post the refund.

Exchanges
If you need a different item, the fastest option is to return the eligible item and place a new order after the return is approved.

Return limits
We reserve the right to decline returns, refunds, or exchanges in cases of suspected fraud, abuse, excessive returns, policy misuse, or items that do not meet the requirements above.

Questions
For help with returns or refunds, contact thevisualbrandingexpert@gmail.com.